Job description
Business Support Officer – Reception & Admissions
Location: Birmingham – Great Barr
Contract: Full-time / Term-time 8am – 4pm
Start Date: 16th March 2026 – Long Term
About the Role
GSL Education is seeking a professional, welcoming, and highly organised Business Support Officer – Reception & Admissions to work in a busy school environment. This is a key front-facing role, supporting the smooth day-to-day running of the school while contributing to a positive experience for pupils, parents, staff, and visitors.
The successful candidate will provide high-quality reception, admissions, and administrative support, playing an important role in ensuring the school operates efficiently and effectively in support of teaching and learning.
Key Responsibilities
Reception & Admissions
- Act as the first point of contact for parents, visitors, and members of the public, both in person and by telephone.
- Respond to enquiries from prospective parents via email, telephone, and face-to-face meetings.
- Maintain and update admissions waiting lists, including in-year applications.
- Process admission applications, input pupil data accurately, and maintain records.
- Communicate with parents in writing, confirming visits, start dates, and requesting documentation where required.
- Administer admissions appeals and liaise with external schools and agencies as necessary.
- Support the administration of free school meal applications.
- Provide basic first aid and welfare support to pupils when required.
School Administration
- Provide effective clerical and administrative support to staff and senior leaders.
- Manage reprographics, including photocopying, laminating, and document preparation.
- Sort, distribute, and dispatch post and correspondence efficiently.
- Maintain manual and computerised records using management information systems.
- Follow established administrative procedures in a professional and confidential manner.
Facilities, Health & Safety
- Support the administration of health and safety procedures, including fire drills and visitor management.
- Ensure visitors and contractors are signed in and safeguarding procedures are followed at all times.
- Promote a safe, secure, and welcoming environment for all members of the school community.
Communication & Relationships
- Build positive working relationships with pupils, parents, staff, and external stakeholders.
- Respond promptly and professionally to enquiries and requests.
- Receive deliveries and manage parcels appropriately.
Person Specification
Essential Criteria
- GCSEs (or equivalent) including English and Maths.
- Experience working in an administrative or reception-based role.
- Strong IT skills, including Microsoft Word, Excel, and Outlook.
- Excellent verbal and written communication skills.
- Ability to prioritise tasks, work accurately under pressure, and use initiative.
- A professional, friendly, and calm manner with a commitment to confidentiality.
- Strong interpersonal and teamwork skills.
- Commitment to safeguarding, equality, and diversity.
Desirable Criteria
- Experience working in a school or educational setting.
- Experience of student admissions or pupil data administration.
- Familiarity with management information systems (e.g. Bromcom or similar).
- Experience using financial or administrative systems.
- Ability to communicate in community languages.
Why Work with GSL Education?
GSL Education is committed to matching skilled professionals with rewarding roles in education. We provide ongoing support, guidance, and opportunities to develop your career in a school environment where your contribution truly makes a difference.